Terms & Conditions

About these terms

These terms apply to every order placed on this website with Bassani’s Portuguese Tiles. Our business contact details are published on our Contact page.

If you are buying as a consumer, nothing in these terms affects the rights you have under the consumer protection laws of your country of residence. If you are buying for a business or a project, our Trade Program team may agree separate terms with you in writing.

Our products

Every Bassani’s tile design is an original by Claudio Bassani. Our tiles are made to order and produced by machine for consistent colour, size and finish.

• Each product page shows photography and specifications for the design, including its size, finish and suitable interior applications.
• Colours on screen depend on your device and lighting and may differ slightly from the finished tiles. If you are unsure, our free design consultation can help you choose.
• Stated dimensions are nominal and subject to normal manufacturing tolerances.

Product use: interior only

All products are intended for interior use only and are not suitable for outdoor installation. This applies to any outdoor location, whether covered or uncovered.

The suitable interior applications for each design, such as walls, kitchen backsplashes, shower walls, indoor fireplace surrounds or light-traffic floors, are shown on its product page. Please confirm with your installer that the tiles suit your intended use and are installed according to good practice.

Prices & payment

Prices are in euros and apply to one tile: €10 for 10 × 10 cm, €11 for 15 × 15 cm and €12 for 20 × 20 cm. Minimum order and shipment: 10 tiles of each design. Taxes and destination-based shipping are shown before payment.

We currently accept payment by bank transfer (pay by invoice). After you place an order, we email secure payment details within one business day. Production begins once payment has been received in full. Please check with your bank whether it charges fees for international transfers.

If we discover an obvious pricing error, we will contact you before processing your order, and you may choose to confirm the order at the correct price or cancel it.

Orders & acceptance

When you place an order, you will receive an email acknowledging it. Your order is accepted, and a contract is formed, when we confirm your order and its production timeline by email.

We may decline an order, for example if a product is unavailable or we are unable to deliver to your address. If we do, we will let you know and refund any payment you have made in full.

Production & delivery

Our tiles are made to order. The production and delivery timeline is confirmed by email after you order and depends on the designs, quantities and destination. Timelines are estimates, and we will keep you informed of any change.

We ship worldwide from Portugal. Shipping is calculated for your complete order and destination and shown before you pay; it is charged once per order and is not reduced by discounts on tiles. If your order needs a custom shipping quote, we email it to you before payment. Full details are on our Shipping & Returns page.

Import duties, taxes or customs fees charged by the destination country are normally payable by the recipient.

Ownership of the tiles passes to you once we have received payment in full. Responsibility for the tiles passes to you when they are delivered to the address you gave us.

Checking your tiles

Please check your delivery on arrival and inspect all tiles within 7 days. Tiles damaged in transit must be reported within 7 days of delivery, with photos, and we will replace them at no cost.

Before installation, lay out a selection of tiles to confirm that the quantity, pattern and colour are as you expect, and contact us before fixing them if anything concerns you. Issues with colour, size or finish that are visible before installation should be raised before the tiles are installed.

Returns & cancellations

Unused standard tiles in their original packaging may be returned within 30 days of delivery. Return shipping is paid by the customer. Please contact us before sending anything back. Once the returned tiles have arrived and been checked, we refund the price of the tiles returned.

Custom tiles and special-order commissions are made especially for you and cannot be returned, unless they are faulty or were damaged in transit.

If you wish to cancel an order, please contact us as soon as possible and we will do our best to help. Any statutory cancellation rights that apply to you are not affected.

Custom & special-order commissions

Custom tiles are designed by Claudio Bassani, who can adapt one of our existing designs or create an original design for your interior project. We send you a digital preview for approval, and production begins only once you have approved the design and your payment has been received.

A digital preview shows the design, layout and colours as closely as possible, but colours on screen may differ slightly from the finished tiles, depending on your device and lighting.

Prices and timelines for custom work are quoted individually. By sharing your own artwork, you confirm that you have the right to use it and that it does not infringe anyone else’s rights.

Intellectual property

All content on this website, including our tile designs (original works by Claudio Bassani), patterns, photographs, text and graphics, is owned by or licensed to Bassani’s and is protected by intellectual property laws. You may not copy, reproduce or use it for commercial purposes without our written permission.

Using our website

Please use this website lawfully and do not attempt to interfere with its operation or security. If you create an account, keep your login details confidential; you are responsible for activity under your account.

We work hard to keep the website accurate and available, but we may update or correct its content at any time and cannot guarantee uninterrupted access.

Our liability

We are responsible for supplying tiles that match their description and are of satisfactory quality, as required by law. We are not responsible for loss or damage caused by incorrect installation, unsuitable substrates, adhesives or grouts, any outdoor installation, or use of the tiles outside the interior applications indicated on the product page.

To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any order is limited to the price paid for that order. Nothing in these terms limits any liability that cannot be limited by law.

Privacy

We use your personal information as described in our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version published on this page when you place your order applies to that order.

Governing law

These terms are governed by the laws of the country in which Bassani’s is established. If you are a consumer, you also benefit from any mandatory protections of the law of your country of residence and may bring proceedings in its courts. We always prefer to resolve any concern directly, so please contact us first.

Contact us

If you have any questions about these terms, please get in touch through our Contact page.