Frequently Asked Questions

Choose a design, select the size and finish, then enter the area you want to cover by tile, m² or sq ft. The product page converts your measurements into whole tiles and adds 10% overage for cuts and breakage. After checkout, our team emails your secure payment details within one business day and confirms the production timeline for your order.

Every product page shows the design in detail, from a full field of tiles to a close view of a single tile, together with complete specifications. For personal advice, book a free design consultation: our design team replies by email within one business day and will help you compare designs, colours and finishes for your room.

Measure each surface, add the areas together and enter the total on the product page: it adds 10% overage automatically. Allow a little more for diagonal layouts, rooms with many cuts or large pattern repeats. We also recommend keeping a few spare tiles for future repairs.

It is best to order everything for a project at once, so all your tiles are produced and delivered together. If you do need more later, contact us with your original order number and our team will confirm availability and timing for the additional tiles.

Every design is an original by Claudio Bassani, the founder and owner of Bassani’s, who creates each pattern in his studio in Belmonte, Portugal, inspired by Portugal’s azulejo heritage. The tiles are then produced by machine from his designs, for consistent colour, size and finish, and made to order for you.

Prices are in euros and apply to one tile: €10 for 10 × 10 cm, €11 for 15 × 15 cm and €12 for 20 × 20 cm. Minimum order and shipment: 10 tiles of each design. Taxes and destination-based shipping are shown before payment. Square tiles only: 10 × 10 cm (3.94 × 3.94 in), 15 × 15 cm (5.91 × 5.91 in) and 20 × 20 cm (7.87 × 7.87 in). Inch measurements are approximate.

Bassani’s tiles are made for interiors: walls, kitchen backsplashes, bathroom and shower walls, indoor fireplace surrounds, feature walls and entryways. Selected designs are also suitable for light-traffic interior floors, where their product page says so. Check the “Suitable for” details on each product page, or filter the shop by suitability.

No. All Bassani’s tiles are for interior use only and are not suitable for outdoor installation, including covered outdoor areas. Choose them for indoor walls, kitchens, bathrooms, fireplace surrounds, feature walls and entryways.

Yes. Bathroom and shower walls are among the interior uses our tiles are made for, and the “Suitable for” details on each product page confirm where every design can go. In a shower, install the tiles over a waterproofed substrate with full adhesive coverage and sealed grout. If in doubt, ask our team before you order.

Yes. Through a free design consultation, Claudio Bassani can adapt one of his existing designs, changing its colours, size or finish, or create an original design for your project. Custom tiles are made for interior walls and floors only. Find out more about custom tiles.

It follows four steps. First, you share your vision: a sketch, a photograph or a colour you love. Claudio Bassani then designs your tile, and we send you a digital preview for approval. Once you approve it, your tiles go into precision production, and finally they are carefully packed and delivered to you.

Every commission is different, so we quote each custom project individually once we understand the design, size, colours and quantity. The production timeline is confirmed together with your design. The first step is a free consultation: our design team replies by email within one business day.

Yes, we ship worldwide from Portugal. Shipping is calculated for your complete order and destination, all your tiles together, and shown before payment. If your order needs a custom shipping quote, we email it to you before you pay. See Shipping & Returns for full details.

Every tile is made to order, so timing depends on the designs and quantities you choose. After you order, our team confirms your production and delivery timeline by email. Production begins once your payment has been received.

Every order is carefully packed in protective packaging designed for long-distance transport. Please check your delivery when it arrives and keep the original packaging until you have inspected every box.

Depending on your country, a delivery may be subject to import duties, taxes or customs fees set by the local authorities. These charges are normally payable by the recipient. Your local customs office can tell you exactly what applies to your order.

We currently accept payment by bank transfer (pay by invoice). After you place your order, our team emails secure payment details within one business day, together with your confirmed production timeline. All prices are shown in euros (EUR).

Production begins as soon as your payment has been received. Please use your order number as the payment reference so we can match your transfer quickly. For your security, only use payment details sent by Bassani’s in reply to your order. If anything looks unusual, contact us before making a transfer.

Unused standard tiles in their original packaging may be returned within 30 days of delivery, and return shipping is paid by the customer. Please contact us before sending anything back so we can confirm your return and share the return instructions.

No. Custom and special-order commissions are made especially for you and cannot be returned. That is why we ask you to review your digital preview carefully, and to book a free design consultation if you are unsure, before production begins.

We are sorry if that happens. Report any tiles damaged in transit within 7 days of delivery, with photos of the tiles and the packaging, and we will replace them at no cost to you.

Wipe them with a soft cloth or sponge, warm water and a pH-neutral cleaner, then dry them to avoid water marks. Avoid acidic, abrasive or bleach-based products (including vinegar and limescale removers), which can dull the surface and damage the grout.

The decorative face of the tile does not need sealing, but cement-based grout does. Apply a penetrating grout sealer once the grout has fully cured, and refresh it periodically. Always test your grout and sealer on a spare tile first.

We recommend an experienced tiler, ideally one who has worked with decorative patterned tiles. Ask them to dry-lay the pattern before fixing, use a suitable ceramic tile adhesive and allow grout joints of 2 to 3 mm. Remember that our tiles are for interior installation only. Our tile care & installation guide covers every step.