Every Bassani’s tile is made to order from Claudio Bassani’s original designs and carefully packed for its journey to you. Here is everything you need to know about delivery, timing and returns.
Shipping costs
We ship worldwide from Portugal, with a single shipping amount for each order. Your shipping cost is calculated for your complete order and destination, with all your tiles and quantities together, and is shown in your cart and at checkout before payment. All prices are in euros (EUR).
| Your order | Shipping |
|---|---|
| Every order | One shipping cost for all your tiles together, calculated for your destination and shown before payment |
| Orders that need a custom quote | By email before you pay, when your destination or order needs a separate review |
Planning a large or multi-site project? Our Trade Program offers dedicated project support, including consolidated project shipping.
Made to order: production & delivery timing
Our tiles are not kept on a warehouse shelf. Each order is precision-made for you from Claudio Bassani’s original designs, so the timing depends on the designs and quantities you choose.
- After you place your order, our team emails your secure payment details within one business day and confirms the production and delivery timeline for your order.
- Production begins as soon as your payment has been received.
- When your tiles are ready, we let you know by email and send them on their way.
Working to a deadline? Tell us about your installation date before you order and we will advise you on timing.
Packaging
Every order is packed in protective packaging designed for long-distance transport. Tiles are heavy, so please make sure the delivery address is accessible and that someone can receive the boxes.
Store boxes flat, indoors and in a dry place until installation, and keep the original packaging until you have checked every tile.
Import duties & taxes
Depending on your country, a delivery may be subject to import duties, taxes or customs fees set by the local authorities. These charges are normally payable by the recipient. Your local customs office can tell you what applies to imported decorative tiles.
Receiving your tiles
A few simple checks on delivery day protect you and make any claim quick and easy:
- Count the boxes and look for visible damage before the carrier leaves. If a box is damaged, note it on the delivery receipt where possible.
- Open every box and check the tiles within 7 days of delivery.
- Before installation, lay out a selection of tiles to confirm that the quantity, pattern and colour are what you expect.
Tiles damaged in transit
Despite careful packing, breakages can occasionally happen on long journeys. If any tiles arrive damaged, report them within 7 days of delivery and we will replace them at no cost to you.
Please send us your order number with clear photos of the damaged tiles, the packaging and the shipping label, and keep everything until we have reviewed your claim.
Returns policy
If you change your mind, unused standard tiles in their original packaging may be returned within 30 days of delivery. Return shipping is paid by the customer.
Items that cannot be returned
- Custom tiles and special-order commissions, which are made especially for you.
- Tiles that have been installed, cut, grouted or otherwise used.
This policy does not affect any rights you may have under the consumer protection laws of your country.
How to return tiles
- Contact us firstGet in touch through our Contact page within 30 days of delivery, with your order number and the tiles you would like to return.
- Receive your return instructionsWe confirm your return by email and send you the return address and instructions.
- Pack the tiles with careRepack the unused tiles in their original packaging and send them back with a tracked service. Return shipping is paid by you.
- Receive your refundOnce the tiles have arrived and been checked, we refund the price of the returned tiles by bank transfer.