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Hand-painted blue and white Portuguese tile backsplash behind a marble worktop with a brass tap and a stone vase

Contact Bassani’s

Let’s Create Something Beautiful

Whether you’re renovating a home, designing a boutique hotel or bringing a custom vision to life, we’re here to help.

Reach out to our team — we’d love to hear from you.

Get in Touch

Questions about a collection, samples, quantities or a custom design? Our design team is here to help you choose with confidence.

  • Replies within one business day

    Every message is read and answered personally by our design team, by email.

  • We speak 7 languages

    English, Portuguese, Hebrew, Spanish, Italian, French and Arabic.

  • Worldwide delivery

    Handmade in Portugal and shipped worldwide — complimentary on orders of $500 or more.

Send Us a Message

Tell us about your space, style and timeline — the more we know, the better we can help.

Dining room with a rustic wooden table and chairs in front of a wall of hand-painted blue and white Portuguese tiles

Prefer a guided process?
Book a Design Consultation

Our design experts will help you refine your ideas, plan your layout and choose the right tiles to bring your vision to life.

  • Complimentary
  • Reply in one business day
  • 7 languages

Good to know

Quick Answers Before You Write

The questions our design team hears most often about samples, delivery and custom tiles.

See all questions

Can I order a sample before I buy?

Yes. Every Bassani’s tile design offers one free sample, so you can see the colour, glaze and hand-painted detail in your own light. An order that contains only samples ships free. Borders and accent pieces are not available as samples.

Do you ship worldwide, and what does delivery cost?

Yes, we deliver worldwide. Delivery is complimentary on orders of $500 or more; below that, standard worldwide delivery is $45. Because every tile is made to order in Portugal, our team confirms your delivery timing by email after you order.

Can you create custom tiles for my project?

Yes. Share your vision and our designers will adapt one of our patterns or develop your own — including size and shape, hand-painted colours, a gloss, matte or satin finish and edge details. We send a digital preview for your approval before your tiles are handcrafted in Portugal.

How do I pay for my order?

Orders are paid by bank transfer. After you place your order, our team emails secure payment details within one business day and confirms your production timeline. Production begins once payment is received.

What if a tile arrives damaged?

Please report any tiles damaged in transit within 7 days of delivery, with photos, and we will replace them at no cost. Unused standard tiles in their original packaging can be returned within 30 days of delivery; return shipping is paid by the customer.